2020 HOLIDAY SHIPPING CUTOFF is now ended -Orders will arrive after Christmas

Expedited shipping and Free Standard Shipping is available as always but will not arrive in time for the Holidays.

Shipping times 

North America: 8-12 business days
Europe: 12-18 business days 
Australia & New Zealand: 16-22 business days

These are our current estimated shipping times for standard shipping. Please allow some extra time for transit during holiday seasons.

2020 HOLIDAY SHIPPING CUTOFF is now ended -Orders will arrive after Christmas

Expedited shipping and Free Standard Shipping is available as always but will not arrive in time for the Holidays.

The estimated shipping date is based on the selected shipping method. Shipping dates are based on business days and they do not include weekends and holidays.
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on international customs and your local postal service.
If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact our customer support team.

Shipping Methods Packages to the US and Canada are sent with Registered mail via DHL eCommerce and delivered by USPS or Canada Post. All other packages are sent via PostNL and will be delivered by your local postal service as customary. 

2020 HOLIDAY SHIPPING CUTOFF is now ended -Orders will arrive after Christmas

Expedited shipping and Free Standard Shipping is available as always but will not arrive in time for the Holidays.

Expedited shipping is available via DHL express.
Delivery is estimated at 3-5 days, depending on the destination. If you would like to upgrade your shipping method, please contact customer service.
You may upgrade your shipping until your jewelry is in the plating stage.

Each customer is responsible for any customs charges that may be applied to international shipments. TALIA SARI has no control over these charges and is not responsible for any actions taken by customs or delivery services.

If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.

Please make sure to include:

• Your order number

• Street address with apartment number

• City

• Country

• State

• Zip Code

• A valid Phone number

We can change your shipping address for you until your item is packed for shipping. It is best to contact us immediately to avoid any delays.

Our team is dedicated to providing you with any assistance you may need.

As an online company, we work best with online solutions. Before you contact us, did you know that you can resolve many issues on your own with our Help Center?
If the answers suggested don't solve your issue, you are able to contact us directly here to email our customer service representatives.
While we do not have a call center capacity to receive phone calls, we will do our best to get back to you as soon as possible, usually no longer then two business days.
Please feel free to search through our FAQ's or contact our support team here (studio@taliasari.com).

PayPal is currently the only checkout option that we offer, but it is usually possible to check out as a guest with your credit card, without having a PayPal account.
Through the PayPal payment option, you should be able to choose to charge your credit card rather than the PayPal account.

Subscribers to our newsletter and other customers who follow us on social media often receive discount codes.
In order to redeem your discount, simply add the products you would like to purchase to your shopping cart and proceed to checkout.
In the checkout page, you will see an option to enter your gift card or discount code.  
Only one discount code can be used at a time. 
Discount codes won't be available to use once we offer a sale on our website.

Please check for any typos in the email address entered in your order.
The email may have been sent to your spam / junk / promotion folder. Look into these folders and find the email. You can also search for our email address studio@taliasari.com and hopefully it will show up in the results.
Mark our domain as “Not Spam” in your email service.

If you are having issues redeeming your discount, you may have entered the wrong promotional code or your code may have expired. Please make sure you write the promotional code in the exact same way it was given to you, without any spaces.

Once a SALE is offered on our store, discount codes are not valid.

If your promotional code is not working for other reason, please contact our customer service to resolve the issue.

At this time, only one promotional code may be used at a time.

If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team as soon as possible.

If you for some reason have a change of heart and want to cancel your custom order, make sure to get in touch with us as soon as possible so that we can cancel the order before it has been designed and cut. Unfortunately, we cannot cancel an order that has already been cut or shipped. 

Once your order has been submitted, we immediately begin to process your items. Due to the nature of these orders and the work invested in creating these one-of-a-kind items, if you would like to cancel or return a custom design, the restocking fee is 15% percent of the total amount of the item.

Please keep in mind that any design modifications and special requests made after your order has been submitted might delay your delivery date.  

If you for some reason have a change of heart and want to cancel your custom order, make sure to get in touch with us as soon as possible so that we can cancel the order before it has been designed and cut. Unfortunately, we cannot cancel an order that has already been cut or shipped. 

Once your order has been submitted, we immediately begin to process your items. Due to the nature of these orders and the work invested in creating these one-of-a-kind items, if you would like to cancel or return a custom design, the restocking fee is 15% percent of the total amount of the item.

☆ Please keep in mind that any design modifications and special requests made after your order has been submitted might delay your delivery date.  

If you have already placed your order, but you selected the wrong product or want to change the personalization, please contact our customer service team.

We will be more than happy to modify your order details for no additional fee, as long as it has not yet been designed and cut.

Since Talia Sari is based outside of the EU, customs apply and price tags will have to be visible. It is a juridical issue for us and can therefore not be changed. 

Orders to the US are sent without any price information.

If you have not received a shipping notification, this means your order is still in production. 

We send updating emails in every stage of production along with a link to track your order creation process. 

Mark our domain as “Not Spam” in your email service.

If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.

Please make sure to include:

• Your order number

• Street address with apartment number

• City

• Country

• State

• Zip Code

• A valid Phone number

We can change your shipping address for you until your item is packed for shipping. It is best to contact us immediately to avoid any delays.

Custom maps take up to 2-3 weeks to be made and prepared for shipping. 

After your map is submitted, the process of creation includes:

design ⇨ cutting ⇨ hand forming ⇨ plating ⇨ hand finish & packing

Working hard on improving these turnaround times, your patience is appreciated!

When your product is on its way, you will be sent a shipping confirmation email with your tracking information.

In case your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it has proven helpful to other customers in the past):

Check your shipping details on the order confirmation and make sure they are correct.

Ask other members of your household if they have accepted the package, as this is a common occurrence.

Check (if applicable) with your doorman, by your garage, or perhaps a side door.

Orders are sometimes left there by the Post.

Ask your local post office if they can provide any further information on the whereabouts of your package. Be sure to have your tracking number with you on hand.

If your order is being shipped outside the U.S, the shipping time frames will be longer. Please look at our shipping estimated times.

If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived.

If this happens to you within 36 hours of the expected delivery, please following these steps:

Check your shipping notification email to ensure your package was shipped to the correct destination

• Look for a notice of attempted delivery

• Look around the delivery location for your package

• See if someone else in the house accepted the delivery

• Some packages travel through multiple carriers; check your mailbox other locations you receive mail.

• Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival

If your order is 36 hours past the expected delivery date, please Contact Us.

Our current selection of map jewelry includes necklaces, rings, earrings and lapel pins.

If you want to request something a little extra regarding your composition, please get in contact with our Customer Service Team with a link to the item you are referring to, or the product ID number. They will reach out to our designers and check to see if it’s possible.

The product ID number can be found on the product page.

If you would like to change your color selection from silver to gold or vice versa, please contact our team with your order number and request as soon possible to make sure the change is possible. Once your order has been submitted, we immediately begin to process your items.

Water bodies and parks can be solid or not be included at all, it depends on the composition and what best suits the design. Sometimes the delicate lines of the roads give a better representation of the place and adding solid areas outweighs the composition. 

If you have a preference, you are most welcome to write it in the note at checkout.

Pearl design

We offer an option to mark a special spot on your map location.

Our pearl design available for purchase here: 

YOUR MAP & PEARL

You will need to Drag the red point to mark your map with a pearl. 

How can I add a pearl to an existing order?

It is possible to add a pearl mark after placing an order.

Please have a look at YOUR MAP & PEARL

adding a pearl mark to the design is an additional $40

Please send us the exact location you would like your pearl added by screenshot.

Our ring is one-size with an adjustable open back. The sizes range between 5-9 (US size)

The top of the ring measures 1.5" (40mm) in length.

Ring design & Orientation

Since the map wraps around the finger to create a ring, one diagonal will be featured on the ring. Usually, the top left and bottom right corners will be less visible and on the inner part of the hand, while the opposing diagonal will be featured. 

If requested, or works better with the composition, it may be changed.

To request a specific diagonal for your ring please email us with your order number and information contact our Customer Support Team.

Our chains available in three sizes:

• 17.5" / 45cm (S)

•  23.5" / 60cm (M) 

• 31.5" / 80cm (L)

which means your necklace can sit anywhere from high up on your collarbone to all the way on your lower chest.

Keep in mind that the chain lengths mentioned on the website do not include the length of the pendant. For custom pieces, please keep in mind the total length will be the chain length plus your custom pendant. Our pendants are 1.2" (30mm) square.

Our map pendants come on a 1 mm box chain. materials: sterling silver chain and clasp / gold-plated sterling silver and gold-filled clasp.

Is Your Jewelry Made Of Real Precious Metals? 

Our map centerpieces are brass based and plated with 24K gold or palladium with matte finish. I want to change my color choice to Gold\ Silver? If you want to change your color choice for jewelry please contact our team with your order number and request as soon as possible. Please note the sterling silver and gold-filled chain I use is delicate and should be treated with due care to help prevent breakage.

If the chain length you received is different to the one you ordered, we will gladly send you a new chain, which can be easily replaced with a delicate set of pliers.

If you ordered the wrong chain length and would prefer a different length, please contact our Customer Support Team.

Unfortunately, we don't make a silver or gold base custom map jewelry. The creation process technique we use is based on brass cutting which allows us to create a very detailed and delicate map design. Our silver and 24k gold plating are of a high standard with resistance when following the care instructions of the jewelry. 

In our gold designs, the chain and clasp are 14/20 gold-filled by American standards, which are nickel free. Our pendants are made of a brass base and plated in 24K gold, we can make a completely nickel free pendant upon request that will have a semi-matte finish (a little bit more shiny than our collection designs) To order, it needs to be mentioned in your order as a "special instruction for the designer" in the shopping cart. Can you make Special Characters or shapes? Other frame shape for the custom map design Our standard format of a custom map is a square. Any other frames as triangle diagonal or circle can not be made.

From our experience with small shapes and letters, they unfortunately don't turn out well when sized down to our jewelry proportions. We tried a heart and a star shape in the past and they weren't clearly recognizable. Sizing up might be disproportionate to the composition. We also offer a custom Map & Pearl design [taliasari.com/products/you-are-here-map-pearl] The pearl is designed as a map pin to mark a meaningful location.

Unfortunately, cufflinks are not yet part of our collection. Our current selection of jewelry includes necklaces, rings, earrings, and lapel pins, which are our most unisex design. How to Take Care of My Jewelry? To take care and keep your gold and silver plated jewelry in good condition, do not spray on perfume or other sprays directly on the jewelry rather wait for them to be absorbed on the skin first. Some chemical reactions with the metal can cause the jewelry to tarnish and lose its luster. Make sure to keep your jewelry away from direct contact with substances such as chlorine, perfume, cleaning substances etc.

Quality is very important to us at Talia Sari.

If you receive jewelry from us that is damaged, defective, or unsatisfactory in any way, let us know immediately. Our team will work with you to make it right. Please get in touch with our customer service team.

We offer a warranty for the plating of the jewelry for up to 1 year from date of purchase.
If for any reason any other problem occurs with an item you purchased, please contact us and we will suggest the best solution to fix it.

If this occurs, we will do our best to sort this out right away.

Please check your order details to ensure that the order was placed correctly with the customization that you chose.

We ask that you please contact our Customer Service team with your order number and a picture of the incorrect item.

We'll send you a replacement item as quickly as we can.

Broken jewelry 

All of our jewelry is handmade. We take quality very seriously and check every item closely before shipping. If we might have missed something in your design or it might have somehow happened on the way to you please take a few moments to send us a photo of of where it broke with your order number and a short description, and we will suggest the best and quickest solution. It would be very helpful for us to understand the cause and to make sure that you have a perfect one in your hands.

As an online company, we work best with online solutions. Before you contact us, did you know that you can resolve many issues on your own with our Help Center?

If the answers suggested don't solve your issue, you are able to contact us directly here to email our customer service representatives.

While we do not have a call center capacity to receive phone calls, we will do our best to get back to you as soon as possible, usually no longer then two business days.

Please feel free to search through our FAQ's or contact our support team here (studio@taliasari.com).