Help Center

SHIPPING

SHIPPING TIMES

ESTIMATED SHIPPING DATE

EXPEDITED SHIPPING

CUSTOMS & IMPORT TAXES

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WOULD YOU LIKE TO CONTACT US?

PAYMENT & PLACING ORDERS

HOW CAN I PAY FOR MY ORDER?

HOW DO I USE A GIFT CARD OR DISCOUNT CODE?

WHY DIDN'T I GET AN ORDER CONFIRMATION?

MY PROMOTIONAL CODE DOESN’T WORK

CAN I USE MORE THAN ONE PROMOTIONAL CODE?

HOW CAN I CHANGE AN ORDER AFTER PLACING IT?

I WANT TO CANCEL MY ORDER

HOW DO I CHANGE MY CUSTOMIZATION?

MY ORDER IS A GIFT. WILL THE PRICE BE VISIBLE?

TRACK YOUR ORDER

I HAVE NOT RECEIVED AN UPDATE

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WHEN WILL MY CUSTOM MAP BE READY?

SHIPPING NOTIFICATION

LATE PACKAGE

HOW TO FIND A MISSING PACKAGE THAT SHOWS AS DELIVERED

CUSTOM MAP DESIGN GUIDE

WHAT KIND OF MAP JEWELRY DO YOU MAKE?

I HAVE A SPECIAL REQUEST FOR MY MAP DESIGN

I WANT TO CHANGE MY COLOR CHOICE TO GOLD/SILVER?

IF I WANT PARKS OR WATER BODIES IN MY MAP, WHAT WOULD IT LOOK LIKE?

HOW CAN I MARK A SPECIAL LOCATION ON MY MAP?

HOW TO DETERMINE MY RING SIZE?

HOW WOULD I KNOW WHAT THE MAP LOOK LIKE AS A RING?

HOW TO DETERMINE THE RIGHT CHAIN LENGTH FOR A NECKLACE?

WHAT KIND OF CHAIN COMES WITH MY NECKLACE?

MY CHAIN SIZE IS INCORRECT, WHAT SHOULD I DO?

CAN YOU MAKE A SILVER OR GOLD BASE JEWELRY?

OTHER FRAME SHAPE FOR THE CUSTOM MAP DESIGN

ADDING LETTERS OR SMALL SHAPES DETAILS TO THE DESIGN

ARE CUFFLINKS AVAILABLE TO PURCHASE?

HOW TO TAKE CARE OF MY JEWELRY?

RETURNS & REFUNDS

RETURNS & CANCELLATIONS

WARRANTY CONDITIONS

I RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

WHAT SHOULD I DO IF MY JEWELRY BROKE?

WOULD YOU LIKE TO CONTACT US?

OUR TEAM IS DEDICATED TO PROVIDING YOU WITH ANY ASSISTANCE YOU MAY NEED