Help Center

SHIPPING

SHIPPING TIMES

ESTIMATED SHIPPING DATE

EXPEDITED SHIPPING

CUSTOMS & IMPORT TAXES

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WOULD YOU LIKE TO CONTACT US?

PAYMENT & PLACING ORDERS

HOW CAN I PAY FOR MY ORDER?

HOW DO I USE A GIFT CARD OR DISCOUNT CODE?

WHY DIDN'T I GET AN ORDER CONFIRMATION?

MY PROMOTIONAL CODE DOESN’T WORK

CAN I USE MORE THAN ONE PROMOTIONAL CODE?

HOW CAN I CHANGE AN ORDER AFTER PLACING IT?

I WANT TO CANCEL MY ORDER

HOW DO I CHANGE MY CUSTOMIZATION?

MY ORDER IS A GIFT. WILL THE PRICE BE VISIBLE?

TRACK YOUR ORDER

I HAVE NOT RECEIVED AN UPDATE

HOW CAN I CHANGE MY SHIPPING ADDRESS?

WHEN WILL MY CUSTOM MAP BE READY?

SHIPPING NOTIFICATION

LATE PACKAGE

HOW TO FIND A MISSING PACKAGE THAT SHOWS AS DELIVERED

CUSTOM MAP DESIGN GUIDE

WHAT KIND OF MAP JEWELRY DO YOU MAKE?

I HAVE A SPECIAL REQUEST FOR MY MAP DESIGN

I WANT TO CHANGE MY COLOR CHOICE TO GOLD/SILVER?

IF I WANT PARKS OR WATER BODIES IN MY MAP, WHAT WOULD IT LOOK LIKE?

HOW CAN I MARK A SPECIAL LOCATION ON MY MAP?

HOW TO DETERMINE MY RING SIZE?

HOW WOULD I KNOW WHAT THE MAP LOOK LIKE AS A RING?

HOW TO DETERMINE THE RIGHT CHAIN LENGTH FOR A NECKLACE?

WHAT KIND OF CHAIN COMES WITH MY NECKLACE?

MY CHAIN SIZE IS INCORRECT, WHAT SHOULD I DO?

CAN YOU MAKE A SILVER OR GOLD BASE JEWELRY?

IS YOUR JEWELRY NICKEL-FREE?

ADDING LETTERS OR SMALL SHAPES DETAILS TO THE DESIGN

ARE CUFFLINKS AVAILABLE TO PURCHASE?

RETURNS & REFUNDS

RETURNS & CANCELLATIONS

WARRANTY CONDITIONS

I RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

WHAT SHOULD I DO IF MY JEWELRY BROKE?

WOULD YOU LIKE TO CONTACT US?

OUR TEAM IS DEDICATED TO PROVIDING YOU WITH ANY ASSISTANCE YOU MAY NEED