Frequently Asked Questions
LAST DAY TO ORDER FOR VALENTINE'S DAY 01/26/2022 *
Please note, we do everything we can to speed up the creation process in our studio to have the piece on its way to you quickly, but unfortunately, with international shipping, there are sometimes delays that are not in our control.
Each customer is responsible for any customs charges that may be applied to international shipments. TALIA SARI has no control over these charges and is not responsible for any actions taken by customs or delivery services.
Please keep in mind that our custom items take up to 2 weeks to create. Our estimated shipping times are calculated from the time of shipment, after the creation process has been completed.
Estimated shipping times are based on business days and they do not include weekends and holidays.
We do our best to meet shipping estimates, but cannot guarantee them. Actual delivery time will depend on international customs and your local service.
If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact our customer support team.
If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.
Please make sure to include:
- Your order number
- Street address with apartment number
- City
- Country
- State
- Zip Code
- A valid Phone number
We can change your shipping address for you until your item is packed for shipping. It is best to contact us immediately to avoid any delays.
Our team is dedicated to providing you with any assistance you may need.
As an online company, we work best with online solutions. Before you contact us, did you know that you can resolve many issues on your own with our Help Center?
If the answers suggested don't solve your issue, you are able to contact us directly here to email our customer service representatives.
While we do not have a call center capacity to receive phone calls, we will do our best to get back to you as soon as possible, usually no longer then two business days.
Please feel free to search through our FAQ's or contact our support team here (studio@taliasari.com).
Custom maps take up to 2 weeks to be made and prepared for shipping.
After your map is submitted, the process of creation includes:
design ⇨ cutting ⇨ hand forming ⇨ plating ⇨ hand finish & packing
We send email updates throughout the creation process, along with a link to view your design as it comes together.
You should receive the order confirmation email as soon as you place your order, and the next update should arrive within 2-3 days.
If you have not received an update from us, please check your spam/promotions folders. You can also search for our email address studio@taliasari.com and hopefully it will show up in the results. Mark our domain as “Not Spam” in your email service.
If you don't see an email from us anywhere, there may have been a typo in the email you provided when placing your order. Please contact us with your information and we will gladly locate your order and fix the issue.
In case your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it has proven helpful to other customers in the past):
Check your shipping details on the order confirmation and make sure they are correct.
Ask other members of your household if they have accepted the package, as this is a common occurrence.
Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the Post.
Ask your local post office if they can provide any further information on the whereabouts of your package. Be sure to have your tracking number with you on hand.
If your order is being shipped outside the U.S, the shipping time frames will be longer. Please look at our shipping estimated times.
If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.
Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived.
If this happens to you within 36 hours of the expected delivery, please following these steps:
Check your shipping notification email to ensure your package was shipped to the correct destination
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else in the house accepted the delivery
Some packages travel through multiple carriers; check your mailbox other locations you receive mail.
Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
If your order is 36 hours past the expected delivery date, please Contact Us.
Please check for any typos in the email address entered in your order.
The email may have been sent to your spam / junk / promotion folder. Look into these folders and find the email. You can also search for our email address studio@taliasari.com and hopefully it will show up in the results.
Mark our domain as “Not Spam” in your email service.
Quality is very important to us at Talia Sari.
If you receive jewelry from us that is damaged, defective, or unsatisfactory in any way, let us know immediately. Our team will work with you to make it right. Please get in touch with our customer service team.
We offer a warranty for the plating of the jewelry for up to 1 year from date of purchase.
If for any reason any other problem occurs with an item you purchased, please contact us and we will suggest the best solution to fix it.
If this occurs, we will do our best to sort this out right away.
Please check your order details to ensure that the order was placed correctly with the customization that you chose.
We ask that you please contact our Customer Service team with your order number and a picture of the incorrect item.
We'll send you a replacement item as quickly as we can.
Broken jewelry
All of our jewelry is handmade. We take quality very seriously and check every item closely before shipping. If we might have missed something in your design or it might have somehow happened on the way to you please take a few moments to send us a photo of of where it broke with your order number and a short description, and we will suggest the best and quickest solution. It would be very helpful for us to understand the cause and to make sure that you have a perfect one in your hands.
As an online company, we work best with online solutions. Before you contact us, did you know that you can resolve many issues on your own with our Help Center?
If the answers suggested don't solve your issue, you are able to contact us directly here to email our customer service representatives.
While we do not have a call center capacity to receive phone calls, we will do our best to get back to you as soon as possible, usually no longer then two business days.
Please feel free to search through our FAQ's or contact our support team here (studio@taliasari.com).
Selecting "Designer's Choice" for your map style means that you would like our designer to choose the best style for your map design. Our designer considers the composition, location, and iconic elements of the map and chooses whether to display streets only or add water bodies or parks to your design.
We send design previews and updates throughout the design process, so you will always get to see how your design is taking shape and have a chance to comment and make additional requests before we complete the design.
We offer two marker styles to mark a meaningful spot on your custom map.
The pearl marker can be added to necklaces, earrings, and brooches.
The enamel marker can be added to all jewelry types.
To add a marker to your map while placing your order, go to the marker section in the builder and choose your marker style. Then, drag the red dot on the map view to the exact location.
To add a marker to an existing order (at an additional cost), please contact us with our order number and marker location details within 48 hours of placing your order.
The map wraps around the finger to create the ring, so one diagonal will be featured on the ring while the two other corners will be less visible.
The default design features the top right to bottom left diagonal of the map.
To choose your preferred design, use the orientation button on the jewelry preview screen:
To change your ring orientation after placing your order, please email us with your order number and information contact our Customer Support Team.
Our ring is one-size with an adjustable open back. The sizes range between 5-9 (US size)
The top of the ring measures 1.5" (38mm) in length for large rings, and 1" (28mm) in length for small rings.
Water bodies and parks can be filled-in solid or not be included at all. It depends on the composition and what best suits the design. Sometimes the delicate lines of the roads give a better representation of the place and adding solid areas outweighs the composition.
To preview the different map styles on your design, use the paint bucket button on the jewelry view.
Unfortunately, cufflinks are not yet part of our collection. Our current selection of jewelry includes necklaces, rings, earrings, lapel pins, and tie clips (coming soon!).
Our standard format of a custom map is a square. Any other frames as triangle diagonal or circle can not be made.
If you want to request something a little extra regarding your composition, please get in contact with our Customer Service Team with a link to the item you are referring to, or the product ID number. They will reach out to our designers and check to see if it’s possible.
The product ID number can be found on the product page.
From our experience with small shapes and letters, they unfortunately don't turn out well when sized down to our jewelry proportions. We tried a heart and a star shape in the past and they weren't clearly recognizable. Sizing up might be disproportionate to the composition. We also offer a custom Map & Pearl design [taliasari.com/products/you-are-here-map-pearl] The pearl is designed as a map pin to mark a meaningful location.
If you don't see the red dot on your map view, it's possibly out of the map frame you have selected.
We recommend starting your map design by typing in the exact address you would like the marker to be on. That way, when you reach the step of adding a marker, it should appear on that address.
If you type in a city to start with, then the marker is placed on a "random" spot that marks the city on the map. And that place might be out of your selected frame so you can't see the red dot on your map view.
We offer two marker styles to mark a meaningful spot on your custom map.
The pearl marker can be added to necklaces, earrings, and brooches.
The enamel marker can be added to all jewelry types.
To add a marker to your map while placing your order, go to the marker section in the builder and choose your marker style. Then, drag the red dot on the map view to the exact location.
To add a marker to an existing order (at an additional cost), please contact us with our order number and marker location details within 48 hours of placing your order.
Unfortunately, we don't make a silver or gold base custom map jewelry. The creation process technique we use is based on brass cutting which allows us to create a very detailed and delicate map design. Our silver and 24k gold plating are of a high standard with resistance when following the care instructions of the jewelry.
To take care and keep your gold and silver plated jewelry in good condition, do not spray on perfume or other sprays directly on the jewelry rather wait for them to be absorbed on the skin first. Some chemical reactions with the metal can cause the jewelry to tarnish and lose its luster. Make sure to keep your jewelry away from direct contact with substances such as chlorine, perfume, cleaning substances etc.
If you would like to change your color selection from silver to gold or vice versa, please contact our team with your order number and request as soon possible to make sure the change is possible. Once your order has been submitted, we immediately begin to process your items.
If the chain length you received is different to the one you ordered, we will gladly send you a new chain, which can be easily replaced with a delicate set of pliers.
If you ordered the wrong chain length and would prefer a different length, please contact our Customer Support Team.
If you have already placed your order, but you selected the wrong product or want to change the personalization, please contact our customer service team.
We will be more than happy to modify your order details for no additional fee, as long as it has not yet been designed and cut.
Once your order has been submitted, we immediately begin to process your items. Due to the nature of these orders and the work invested in creating these one-of-a-kind items, if you would like to change a custom design in the cutting stage the restocking fee is 30% percent of the total amount of the item.
Please keep in mind that any design modifications and special requests made after your order has been submitted might delay your delivery date.
If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team as soon as possible.
If you for some reason have a change of heart and want to cancel your custom order, make sure to get in touch with us as soon as possible so that we can cancel the order before it has been designed and cut. Unfortunately, we cannot cancel an order that has already been cut or shipped.
Once your order has been submitted, we immediately begin to process your items. Due to the nature of these orders and the work invested in creating these one-of-a-kind items, if you would like to cancel or return a custom design before it was shipped, the restocking fee is 20% percent of the total amount of the item.
If the package has already been shipped your way the restocking fee is 30% percent of the total amount of the item.
Please keep in mind that any design modifications and special requests made after your order has been submitted might delay your delivery date.
If you for some reason have a change of heart and want to cancel your custom order, make sure to get in touch with us as soon as possible so that we can cancel the order before it has been designed and cut. Unfortunately, we cannot cancel an order that has already been cut or shipped.
Once your order has been submitted, we immediately begin to process your items. Due to the nature of these orders and the work invested in creating these one-of-a-kind items, if you would like to cancel or return a custom design, the restocking fee is 30% percent of the total amount of the item.
☆ Please keep in mind that any design modifications and special requests made after your order has been submitted might delay your delivery date.
Subscribers to our newsletter and other customers who follow us on social media often receive discount codes.
In order to redeem your discount, simply add the products you would like to purchase to your shopping cart and proceed to checkout.
In the checkout page, you will see an option to enter your gift card or discount code.
Only one discount code can be used at a time.
Please note that discount codes are not valid when we offer a sale on our website.
If you are having issues redeeming your discount, you may have entered the wrong promotional code or your code may have expired. Please make sure you write the promotional code in the exact same way it was given to you, without any spaces.
Once a SALE is offered on our store, discount codes are not valid.
If your promotional code is not working for other reason, please contact our customer service to resolve the issue.
At this time, only one promotional code may be used at a time.
We accept payments through PayPal, and accept credit card payments from Visa and Mastercard credit cards.
Through PayPal, it is usually possible to check out as a guest with your credit card, without having a PayPal account.
Please see below the PayPal Guest Checkout screen, from which you may charge your credit card rather than the PayPal account.
Since Talia Sari is based outside of the EU, customs apply and price tags will have to be visible. It is a juridical issue for us and can therefore not be changed.
Orders to the US are sent without any price information.