In case your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it has proven helpful to other customers in the past):
Check your shipping details on the order confirmation and make sure they are correct.
Ask other members of your household if they have accepted the package, as this is a common occurrence.
Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the Post.
Ask your local post office if they can provide any further information on the whereabouts of your package. Be sure to have your tracking number with you on hand.
If your order is being shipped outside the U.S, the shipping time frames will be longer. Please look at our shipping estimated times.
If you are still unable to locate your order, please contact our customer support team and one of our representatives will contact you.